Exchanges

Our aim is to provide the best merchandise and the one that you love. However, if you are not satisfied with a product we would be more than happy to take it back and get it exchanged or provide you with a refund of the goods in case of defective products.

Exchange is possible if products:

  • Are sent back to us within 14 days of receiving your order
  • Are accompanied with your proof of purchase
  • Are returned in their original saleable condition with the original tags attached
  • Have not been worn, washed or damaged
  • Return Authorisation number
HOW TO  RETURN?

You can initiate an return of your order if:

  • An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email.¬†
  • The product you have received has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please¬†send us a photograph of the product as soon as you have opened the packaging.
If your order meets our return criteria stated above, please contact us within 7 days of delivery with the following information:

Order number, Contact Name, Mobile number, specify the reason for return and in case of a defective or incorrect product, please send us an image of the product. 

You may contact us via email at info@mamaste.in from Monday to Saturday, between 10.30 am to 5.30 pm (IST). We will look into the issue and respond to you within 48 working hours.

A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact. 

Please note that international orders are not eligible for returns. 

HOW TO  EXCHANGE?

If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps:

  1. Contact us to schedule a reverse pick-up.
  2. Once the unused product is received at our end, we will issue you a credit note (after deducting the applicable shipping charges) (you can email or call us to know the exact charges). 
  3. You can then use the credit note to place a new order and choose the correct size.

Please allow up to 14 days for exchange. All exchanges are shipped out via standard shipping. 

S A L E / D I S C O U N T E D  I T E M S 

Please be advised that we do not offer refunds or exchanges on Sale items.